Advance Information Marketing Berhad (644769-D)

The AIM Group is a regional BPO (Business Process Outsourcing) solution provider offering a broad spectrum of loyalty management services from consultation, technology infrastructure and technical support to procurement and logistics for companies aiming to build and nurture a life long relationship with their customers.

About Us

The AIM Group is a regional BPO (Business Process Outsourcing) solution provider offering a broad spectrum of loyalty management services from consultation, technology infrastructure and technical support to procurement and logistics for companies aiming to build and nurture a life long relationship with their customers.

As the backbone of the group’s business proposition, AIMS™ integrates with our 5 service components namely

  • Business Intelligence
  • ntegrated Marketing Services
  • Contact Centre Management
  • Procurement & Fulfillment
  • Technology Infrastructure

Core Value

We are passionate and committed towards our work. Our commitment to excel and deliver value to our clients, our business partners our shareholders and employees is of paramount importance to the Group. We strongly believe in the following 6 Core Values:

Commitment To Excellence

We believe and are committed in providing the best to our customers and employees.

Innovation

We are committed to pursue improvements, creative and to make things happen.

Customer Centric

We pride ourselves in placing our customer's needs as our top priority. Their needs are the focal point of our business.

Passion and Commitment

We drive our clients and our employees’ needs with full passion and commitment.

Integrity

We inspire trust as professionals. We do what we preach.

Benchmarking

We continuously seek to understand consumer needs and behavior, industry dynamics and assess our competitiveness, locally and regionally.

Vision

To be the regional Business Processes Outsourcing (BPO) leader in loyalty management services, providing consultation, technology and infrastructure to our clients who AIM to build and nurture a life long relationship with their customers.

Mission

To harness our proprietary technology, people and processes to deliver total integrated and customised loyalty management solutions to complement our clients in achieving their objectives.

Our People

Dato' Ir Lim Siang Chai

Independent Non-Executive Chairman

Dato Ir Lim is a Chartered Engineer (C.Eng) registered with the Engineering Council, United Kingdom and Professional Engineer (P.Eng) registered with the Board of Engineers, Malaysia. He is a member of the Institution of Engineers Malaysia (MIEM) and Institute of Engineering and Technology of United Kingdom (MIET). Dato Ir Lim also holds a Masters in Business Administration from Deakin University, Australia. He is an Honorary Fellow of the ASEAN Federation of Engineering Organisation and a member of the Malaysia Institute of Management (MIM). He had also undergone many technical and management training in Japan.


Sim Thean Wah

Executive Director

He graduated with a Bachelor of Commerce from University of Queensland, Australia and is a member of the Malaysian Institute of Accountants. He has over twenty years of experience in financial advisory practice specializing in restructuring and workouts, corporate finance, mergers and acquisition and transaction support.


Mak Siew Wei

Executive Director

He pursued his education in the United States and graduated with a Bachelor Degree in Management Information System and subsequently worked for Marvic International (NY) Ltd in New York as Business Development manager for 3 years. He is a businessman with interest in financial services. He sits on the Board of Nakamichi Corporation Berhad, Scan Associates Berhad and AT Systematization Berhad.


MR ANG HUAT KEAT

Non-Executive Director

Currently he is the legal partner of M/S HK Ang & Partners.


Encik Azizullaili Bin Haji Jalaluddin

Non-Executive Director

Bachelor of Science in Business Administration (Computer Information Systems), Huron University, South Kensington, London, England.

Business Development Director of Artisan Shack Sdn Bhd, an Ex-officio Communications of Tun Suffian Foundation, Also Ex-officio Communications of Kuala Lumpur Foundation to Criminalise War.


Mr. Lee Kean Teong

Independent Director

Mr Lee has been with KPMG Malaysia for more than 35 years and was a Partner with KPMG until his retirement on 31 December 2014. He has extensive experience in auditing and management consulting throughout his career. He was the engagement partner for a wide range of companies which include public listed companies and multinationals in various industries, mainly in manufacturing, property development and construction, hotel, stock broking and financial institutions.

Subsidiary

AIM as the holding company has 4 wholly-owned subsidiaries.

Advanced Supply Chain Solutions Sdn. Bhd. (620478-X)

To be the regional Business Processes Outsourcing (BPO) leader in loyalty management services, providing consultation, technology and infrastructure to our clients who AIM to build and nurture a life long relationship with their customers.

Bounty Trading Pte. Ltd.

On the international arena, Bounty is the international link for ASCS to procure merchandise from international suppliers.

PT. CLS System (Indonesia) (02.419.774.1-059.000)

PT CLS is the total integrated loyalty consulting arm for AIM Group in Indonesia, which provides strategic consultation to clients on how best to design, structure, implement and manage a loyalty program in the long run. It also offers integrated contact centre management which caters for both inbound and outbound services as well as integrated marketing services.

Pride Group Limited

Incorporated in British Virgin Island

Financial Information

AIM Group is a regional BPO (Business Process Outsourcing) solution provider offering a broad spectrum of loyalty management services from consultation, technology infrastructure and technical support to procurement and logistics for companies aiming to build and nurture a life long relationship with their customer.

Latest News

23-Jan-2017
26-Oct-2016

Corporate Information

Vision

To be the regional Business Processes Outsourcing (BPO) leader in loyalty management services, providing consultation, technology and infrastructure to our clients who AIM to build and nurture a life long relationship with their customers.

Mission

To harness our proprietary technology, people and processes to deliver total integrated and customised loyalty management solutions to complement our clients in achieving their objectives.

Chairman's Statement

DATO' IR LIM SIANG CHAI
Independent and Non-Executive Chairman of AIM

Introduction

For the year under review, the Group continued its existing core businesses of providing customer loyalty programmes and sale of beauty care products. Despite operating in a volatile foreign exchange environment in Indonesia, the Group's customer loyalty business was steady and entrenched with a strong customer base. The Indonesian operations continued to be the major contributor of revenue to the Group. Our beauty care business under the brand name of HABA has its flagship store at the Pavilion Mall and three other counter outlets in other department stores in the Klang Valley. This business segment also maintained a steady volume of sales amidst strong competition from competing brands.


Financial Results

For the year ended 31 December 2014, the Group recorded a revenue of RM13.17 million. The revenue for the year under review decreased by 5.3% compared to last year's revenue of RM13.90 million. Despite the slight reduction in revenue, the Group registered a higher profit before taxation of RM0.33 million compared to the previous year's loss of RM1.86 million. The increase in the Profit before Taxation was due partly to unrealised foreign exchange translation gain, increase in income from placements with money market funds and fixed deposits and lower operation expenses.


Prospects

In the last two years, the Board had decided to adopt a cautious and measured approach towards further capital funding in the customer loyalty business in Indonesia. In hindsight, this decision has proven to be sound and has mitigated our foreign exchange fluctuation from the exposure in Indonesian Rupiah in 2014. The customer loyalty business in Indonesia has also seen the entry of many new players but the sheer size of the market should continue to provide a sustainable market for our Group. We will be keeping a close eye on our beauty care business to determine whether it has long term prospects for the Group. The Board is mindful that the continuing losses of the Group cannot be sustained and there is an urgent need to reverse this trend. The absence of borrowings and strong liquidity would enable us to move swiftly into any viable ventures. Towards this end, we have and are continuing to look for business opportunities that can help the Group to diversify into new profitable businesses


Appreciation

On behalf of the Board, I would like to take this opportunity to thank all our valued shareholders, business associates and our employees for their continuous support. In the coming years, we expect to face new challenges amidst plentiful of opportunities and I am confident our Group will continue to enjoy support from our stakeholders. Last but not least, I thank my fellow directors for their guided wisdom and contributions.


Corporate Profile

AIM Group is a regional BPO (Business Process Outsourcing) solution provider offering a broad spectrum of loyalty management services from consultation, technology infrastructure and technical support to procurement and logistics for companies aiming to build and nurture a lifelong relationship with their customers.

As the total BPO solution provider in loyalty management services, our all-round expertise is applied in diverse industries. In today's competitive business climate, this experience has transformed into important business know-how and powerful marketing tools to our clients. Our holistic approach enables us to provide strategic direction and consultancy to our clients on how best to tailor, implement and manage their loyalty programs effectively and to meet their desired objectives. Through outsourcing, our clients can rely on our expertise and stay focused on their core business competency.

On the technology front, AIM is a software research and development specialist, focusing primarily on the development of enterprise marketing management solutions in the loyalty management scene. Through years of R & D efforts, AIM has designed and developed a sophisticated enterprise marketing management solution, AIMS (Advance Information Marketing System). AIMS is integrated to our 5 service components namely Business Intelligence, Integrated Marketing Services, Contact Centre Management, Procurement & Fulfilment and Technology Infrastructure to equip the companies with the right marketing tools. This integrated platform provides complete information and better understanding of the customer behaviour and response to marketing initiatives implemented. As a result, at one single touch point with AIM, our clients are able to understand their customer better, become more customer-centric and implement compelling marketing strategies throughout the customer cycle.

Aside from its core business, AIM has also expanded into health and beauty care business. AIM has been granted master distributorship of HABA products, a leading health and beauty care brand from Japan which is renowned for its additive-free ingredients, in Malaysia. Currently, we have 5 retail shop/counters, 1 call centre and 1 showroom. The five retail shop/counters are located at Shop Haba - Pavilion Tokyo Street, ISETAN – One Utama, ISETAN - The Gardens, Metrojaya - Mid Valley and Metrojaya - Bukit Bintang Plaza. In line with our expansion plan, we will continue to open more boutiques across Malaysia via licensing, so that customers from all walks of life could enjoy the benefit of additive-free health and beauty care products.

Announcement

Year:

Announcement

Solution

With proven track records and vast experience in various industries, our expertise and know-how enable us to provide strategic direction and consultancy to our client on how best to tailor, implement and manage a loyalty program effectively to meet the intended objectives.
From establishing cost-benefit study to defining project framework and structure, from corporate branding to communication strategies, from implementation to management and maintenance of marketing activities, we will guide our clients through. At a more in-depth level, we provide marketing insights based on the study of customer profile and their behavioral trend and tailor targeted personalized marketing activities.
Our expertise goes beyond developing a program from scratch as we also provide strategic consulting to overhaul and spice up any existing programs for better efficiency.
From strategic consultancy, action plans are to be carried out through our 5 Total Integrated Service Components.

Crystalising the strategic thinking requires reliable facts and figures that give insights. A critical component in Customer Loyalty Management, our Business Intelligence services uses a multi channel data warehousing tool to assist our clients in gaining better insights about their customer and behaviour. Using these analytics, it makes planning for customized marketing activities and products possible. Hence, this would inevitably contribute towards building a life long relationship with the customers.

Equipped with sophisticated technology and system that completes with auto calls distribution and phone recording, our Contact Centre is highly integrated to the data warehouse and fulfillment system. With more than 100 seaters capacity, the contact centre has well-trained professional agents that are able to provide Inbound and Outbound Contact Management. From Customer Service Management to Telesales Management, Relationship Management to Contest Management, we can tailor a contact centre solution for our client's needs.

We provide outsourced integrated marketing services that help our clients build a sustainable corporate brand within the loyalty program to maintain a close relationship with their key customers. Our approach is to create a focused strategy, develop clear value propositions and deliver targeted relationship marketing activities that enhance the program effectiveness. We have helped clients to strategise and conceptualise various marketing programs that include Integrated Marketing Management, Events Management, Special Project Management and Home Shopping Management. Whatever your business needs, budgets and business requirements, we could tailor an integrated marketing solution for you.

We offers consultancy and services that assist our clients to maximized efficiency by integrating our one-stop integrated loyalty management value chain to their in-house infrastructure. In addition, with heavy investment made in acquiring secured servers, data warehousing servers and other advanced technology equipments, our clients can just ride on our technology infrastructure easily.

As we are supporting many loyalty programs in the country as well as in the region, we consolidate worldwide merchandise procurement so as to transfer the best price and the widest product varieties to our clients. Best of all, we provide a one-stop warehousing and fulfilment hub that effectively manage both the inventory and smooth distribution of rewards to our customers.

Contact Us

Advance Information Marketing Berhad (644769-D)

Head Office
Suite G-01, Ground Floor,
Plaza Permata,
No.6 Jalan Kampar
50400 Kuala Lumpur Malaysia
Tel:+603 4043 2699
Fax:+603 4043 2690

Advanced Supply Chain Solutions Sdn. Bhd. (620478-X)

Suite G-01, Ground Floor,
Plaza Permata,
No.6 Jalan Kampar
50400 Kuala Lumpur Malaysia
Tel:+603 4043 2699
Fax:+603 4043 2690
E-mail : contact@aim-net.com.my

Bounty Trading Pte. Ltd.

8 Wilkie Road #03-01,
Wilkie Edge, Singapore 228095
Tel:+65 6533 7600
Fax:+65 6594 7855

PT. CLS System (Indonesia) (02.419.774.1-059.000)

Citylofts Sudirman Unit. 2228-2230,
Jl. K.H. Mas Mansyur No. 121,
Jakarta Pusat 10220,
Indonesia.
Tel:+62 21 2555 6652
Fax:+62 21 2555 6713
E-mail : contact@aim-net.com.my
Website : www.cls-indo.com

Health Aid Beauty Aid (HABA)

Suite G-01, Ground Floor,
Plaza Permata,
No.6 Jalan Kampar
50400 Kuala Lumpur Malaysia
Tel:+603 2782 1777
Fax:+603 4043 2690
E-mail : enquiry@haba.com.my
Website : www.haba.com.my
Facebook : www.facebook.com/habamalaysia