Advance Information Marketing Berhad (644769-D)

The AIM Group is a regional BPO (Business Process Outsourcing) solution provider offering a broad spectrum of loyalty management services from consultation, technology infrastructure and technical support to procurement and logistics for companies aiming to build and nurture a life long relationship with their customers.

About Us

The AIM Group is a regional BPO (Business Process Outsourcing) solution provider offering a broad spectrum of loyalty management services from consultation, technology infrastructure and technical support to procurement and logistics for companies aiming to build and nurture a life long relationship with their customers.

As the backbone of the group’s business proposition, AIMS™ integrates with our 5 service components namely

  • Business Intelligence
  • ntegrated Marketing Services
  • Contact Centre Management
  • Procurement & Fulfillment
  • Technology Infrastructure

Core Value

We are passionate and committed towards our work. Our commitment to excel and deliver value to our clients, our business partners our shareholders and employees is of paramount importance to the Group. We strongly believe in the following 6 Core Values:

Commitment To Excellence

We believe and are committed in providing the best to our customers and employees.

Innovation

We are committed to pursue improvements, creative and to make things happen.

Customer Centric

We pride ourselves in placing our customer's needs as our top priority. Their needs are the focal point of our business.

Passion and Commitment

We drive our clients and our employees’ needs with full passion and commitment.

Integrity

We inspire trust as professionals. We do what we preach.

Benchmarking

We continuously seek to understand consumer needs and behavior, industry dynamics and assess our competitiveness, locally and regionally.

Vision

To be the regional Business Processes Outsourcing (BPO) leader in loyalty management services, providing consultation, technology and infrastructure to our clients who AIM to build and nurture a life long relationship with their customers.

Mission

To harness our proprietary technology, people and processes to deliver total integrated and customised loyalty management solutions to complement our clients in achieving their objectives.

Our People

Dato' Ir Lim Siang Chai

Independent Non-Executive Chairman

Dato' Ir. Lim Siang Chai, Malaysian, aged 61, was appointed to the Board on 29 May 2015 as Independent Non-Executive Chairman. Dato' Ir Lim was subsequently re-designated as Executive Chairman and Managing Director on 31 July 2015.

Dato' Ir Lim is a Chartered Engineer (C. Eng) registered with the Engineering Council, United Kingdom and Professional Engineer (P. Eng) registered with the Board of Engineers, Malaysia. He is a member of the Institution of Engineers Malaysia (MIEM) and Institute of Engineering and Technology of United Kingdom (MIET). Dato' Ir. Lim also holds a Masters in Business Administration from Deakin University, Australia. He is an Honorary Fellow of the ASEAN Federation of Engineering Organization and a member of the Malaysia Institute of Management (MIM). He had also undergone many technical and management training in Japan.

Dato' Ir. Lim had also served the Malaysia Government in various capacities as follows:
2010-2013 Deputy Minister of Finance
2006-2008 Deputy Minister of Tourism
2003-2006 Deputy Minister of Information
1999-2003 Parliamentary Secretary, Ministry of Transport
1995-2008 Member of Parliament (Petaling Jaya South)

Dato' Ir. Lim is actively involved in various NGOs and has held various key positions such as Adviser to the Federation ofMalaysia Chinese Clans and Guilds Youth Association, Lim Clan Association of Malaysia, Gerakan Belia Bersatu Malaysia,Business and Commerce Association of Petaling District, Association of Hawkers and Small Traders of Petaling Jaya.

Dato' Ir. Lim is also the Executive Chairman of Jiankun International Berhad.


Sim Thean Wah

Executive Director

Sim Thean Wah, Malaysian, aged 50, was appointed as Independent Non-Executive Director on 3 January 2011. He was re-designated as Executive Director on 28 December 2015.

Mr Sim graduated with a Bachelor of Commerce from University of Queensland, Australia and is a member of the Malaysian Institute of Accountants. He has over twenty five years of experience in financial advisory practice specializing in restructuring and workouts, corporate finance, mergers and acquisition and transaction support.

Mr Sim does not hold directorship in any other public companies.


Mak Siew Wei

Executive Director

Mak Siew Wei, Malaysian, aged 41, was appointed as Independent Non-Executive Director on 27 July 2010 and he was re-designated as Executive Director on 22 September 2010.

Mr Mak pursued his education in the United States and graduated with a Bachelor Degree in Management Information System and subsequently worked for Marvic International (NY) Ltd in New York as Business Development manager for three years. He is a businessman with interest in financial services.

Mr Mak also sits on the board of Nakamichi Corporation Berhad, Scan Associates Berhad and AT Systematization Berhad.


Ang Huat Keat

Non-Executive Director

Ang Huat Keat, Malaysian, aged 57, was appointed as Non-Independent Non-Executive Director on 21 May 2015. He is also the Chairman of the Remuneration Committee and a member of the Audit Committee and the Nomination Committee of the Company.

Mr Ang was admitted to the Malaysian Bar on 20 August 1998. He is an advocate and solicitor of the High Court of Malaya.

Mr Ang does not hold directorship in any other public companies.


Azizullaili Bin Haji Jalaluddin

Independent Non-Executive Director

Azizullaili Bin Haji Jalaluddin, Malaysian, aged 42, was appointed as Independent Non-Executive Director on 21 May 2015. He is the Chairman of the Nomination Committee, as well as a member of the Audit Committee and the Remuneration Committee.

En. Azizullaili graduated with a Bachelor of Science degree from the UK. While in the UK, he worked with The Gatwick Holiday Inn and The Dorchester Hotel, London. After his stint in the hotel industry, he decided to further his studies in Business Management in London.

On returning home to Malaysia, En. Azizullaili gained 15 years of management experience within the Banking, IT, Events, Oil & Gas, Printing and Insurance industries.

En. Azizullaili is also active in charitable organisations. He is an ex-officio for The Tun Suffian Foundation and an exofficio for the Kuala Lumpur Foundation to Criminalise War, and member of the Persatuan Darul Ridzuan di Selangor dan Wilayah Persekutuan.

En. Azizullaili does not hold directorship in any other public companies.


Lee Kean Teong

Independent Non-Executive Director

Lee Kean Teong, Malaysian, aged 58, was appointed as Independent Non-Executive Director on 2 February 2016. He is also the Chairman of the Audit Committee and a member of the Remuneration Committee and the Nomination Committee of the Company.

Mr Lee has been with KPMG Malaysia for more than 35 years and was a partner with KPMG until his retirement on 31 December 2014. He qualified as a Chartered Accountant of Malaysian Institute of Accountants (MIA) and is a member of Malaysian Institute of Certified Public Accountants (MICPA) and a fellow member of CPA Australia.

Mr Lee has extensive experience in auditing and management consulting throughout his career. He was the engagement partners for a wide range of companies which include public listed companies and multinationals in various industries, mainly in manufacturing, property development and construction, hotel, stock broking and financial institutions.

Mr Lee also sits on the board of Oriental Holdings Berhad and Kian Joo Can Factory Berhad.

Subsidiary

AIM as the holding company has 4 wholly-owned subsidiaries.

Advanced Supply Chain Solutions Sdn. Bhd. (620478-X)

ASCS is an integrated supply chain service provider offering end-to-end loyalty solutions. Its competitive edge lies in its ability to consolidate regional procurement at competitive prices and preferred terms with selected suppliers; merchandise selection, packaging, fulfillment, inventory and warehousing. ASCS also offers integrated contact centre management which caters for both inbound and outbound services as well as integrated marketing services.

ASCS also distributes HABA products, leading health and beauty care brand from Japan which is renowned for its additive-free ingredients.

Bounty Trading Pte. Ltd.

On the international arena, Bounty is the international link for ASCS to procure merchandise from international suppliers.

PT. CLS System (Indonesia) (02.419.774.1-059.000)

PTCLS is the integrated consulting arm for AIM Group in Indonesia. PTCLS provides strategic consultation to its clients on how best to design, structure, implement and manage loyalty programs. Currently, PTCLS supports and manages loyalty programs that cater to the “Business-to-Business” and “Business-to-Consumer” for the needs of many multinational companies in various industries ranging from financial institutions, insurance, retailing and manufacturing to food chain,oil and gas and etc.

Pride Group Limited

Incorporated in British Virgin Island

Financial Information

AIM Group is a regional BPO (Business Process Outsourcing) solution provider offering a broad spectrum of loyalty management services from consultation, technology infrastructure and technical support to procurement and logistics for companies aiming to build and nurture a life long relationship with their customer.

Latest News

23-Jan-2017
26-Oct-2016

Corporate Information

Vision

To be the regional Business Processes Outsourcing (BPO) leader in loyalty management services, providing consultation, technology and infrastructure to our clients who AIM to build and nurture a life long relationship with their customers.

Mission

To harness our proprietary technology, people and processes to deliver total integrated and customised loyalty management solutions to complement our clients in achieving their objectives.

Chairman's Statement

DATO' IR LIM SIANG CHAI
Independent and Non-Executive Chairman of AIM

Introduction

For the year under review, the Group continued its existing core businesses of providing customer loyalty solutions programmes and sale of beauty care products. The customer loyalty solutions industry remained extremely competitive with countless players in the industry and with ever-changing technology. However, despite operating in a volatile foreign exchange environment in Indonesia, the Group’s customer loyalty business growth was steady with a strong customer base. The Indonesian operations continued to be the major contributor of revenue to the Group. The beauty care business under the brand name of HABA has its flagship store at Pavilion, Kuala Lumpur as well as counter outlets in other department stores in the Klang Valley. This business segment also maintained a steady volume of sales amidst a highly competitive industry.


Financial Results

For the year ended 31 December 2015, the Group recorded a revenue of RM21.06 million. The revenue for the year under review increased by 60% compared to last year’s revenue of RM13.17 million. Against the increase in revenue, the Group registered a higher profit before taxation of RM0.80 million compared to the previous year’s profit of RM0.33 million. The improvements in revenue and profit were mainly attributed to the better results achieved by the Indonesian operations amidst an appreciating Indonesia Ruppiah against our currency.


Prospects

The Group is actively exploring the development of new products and services based on its existing platforms in both local and international markets. The Board is aware that the continuous cut back on corporate spending on loyalty marketing by the Group’s clients and customers’ preference for instant redemptions and gift vouchers will continue to pose a major challenge to the Group’s customer loyalty solutions business in Malaysia.

However, this segment has shown encouraging growth in Indonesia and the Group expects this trend to continue in the current year. In this regard, while the Group is focusing its resources to tap into this area of growth, it is also mindful of the risks associated with doing business in a foreign country.

For the Group’s beauty care products business, the weakening of Ringgit Malaysia has extended pressure on the product margin. Despite the challenging environment, the Company is actively looking into expanding its distribution network as well as enlarging the product range. The Group is planning to widen its distribution network to East Malaysia, Northern Region as well as Southern Region of Peninsular Malaysia.

The Group is also looking into diversification into other industries.


Appreciation

On behalf of the Board, I would like to take this opportunity to thank all our valued shareholders, business associates and our employees for their continuous support. In the coming years, we expect to face new challenges amidst plentiful of opportunities and I am confident our Group will continue to remain strong whilst enjoying continuous support from our stakeholders. Last but not least, I thank my fellow directors for their guided wisdom and contributions.


Corporate Profile

AIM Group is a regional BPO (Business Process Outsourcing) solution provider offering a broad spectrum of loyalty management services from consultation, technology infrastructure and technical support to procurement and logistics for companies aiming to build and nurture a lifelong relationship with their customers.

As the total BPO solution provider in loyalty management services, our all-round expertise is applied in diverse industries. In today's competitive business climate, this experience has transformed into important business know-how and powerful marketing tools to our clients. Our holistic approach enables us to provide strategic direction and consultancy to our clients on how best to tailor, implement and manage their loyalty programs effectively and to meet their desired objectives. Through outsourcing, our clients can rely on our expertise and stay focused on their core business competency.

On the technology front, AIM is a software research and development specialist, focusing primarily on the development of enterprise marketing management solutions in the loyalty management scene. Through years of R & D efforts, AIM has designed and developed a sophisticated enterprise marketing management solution, AIMS (Advance Information Marketing System). AIMS is integrated to our 5 service components namely Business Intelligence, Integrated Marketing Services, Contact Centre Management, Procurement & Fulfilment and Technology Infrastructure to equip the companies with the right marketing tools. This integrated platform provides complete information and better understanding of the customer behaviour and response to marketing initiatives implemented. As a result, at one single touch point with AIM, our clients are able to understand their customer better, become more customer-centric and implement compelling marketing strategies throughout the customer cycle.

Aside from its core business, AIM has also expanded into health and beauty care business. AIM has been granted master distributorship of HABA products, a leading health and beauty care brand from Japan which is renowned for its additive-free ingredients, in Malaysia. Currently, we have 5 retail shop/counters, 1 call centre and 1 showroom. The five retail shop/counters are located at Shop Haba - Pavilion Tokyo Street, ISETAN – One Utama, ISETAN - The Gardens, Metrojaya - Mid Valley and Metrojaya - Bukit Bintang Plaza. In line with our expansion plan, we will continue to open more boutiques across Malaysia via licensing, so that customers from all walks of life could enjoy the benefit of additive-free health and beauty care products.

Announcement

Year:

Announcement

Solution

With proven track records and vast experience in various industries, our expertise and know-how enable us to provide strategic direction and consultancy to our client on how best to tailor, implement and manage a loyalty program effectively to meet the intended objectives.
From establishing cost-benefit study to defining project framework and structure, from corporate branding to communication strategies, from implementation to management and maintenance of marketing activities, we will guide our clients through. At a more in-depth level, we provide marketing insights based on the study of customer profile and their behavioral trend and tailor targeted personalized marketing activities.
Our expertise goes beyond developing a program from scratch as we also provide strategic consulting to overhaul and spice up any existing programs for better efficiency.
From strategic consultancy, action plans are to be carried out through our 5 Total Integrated Service Components.

Crystalising the strategic thinking requires reliable facts and figures that give insights. A critical component in Customer Loyalty Management, our Business Intelligence services uses a multi channel data warehousing tool to assist our clients in gaining better insights about their customer and behaviour. Using these analytics, it makes planning for customized marketing activities and products possible. Hence, this would inevitably contribute towards building a life long relationship with the customers.

Equipped with sophisticated technology and system that completes with auto calls distribution and phone recording, our Contact Centre is highly integrated to the data warehouse and fulfillment system. With more than 100 seaters capacity, the contact centre has well-trained professional agents that are able to provide Inbound and Outbound Contact Management. From Customer Service Management to Telesales Management, Relationship Management to Contest Management, we can tailor a contact centre solution for our client's needs.

We provide outsourced integrated marketing services that help our clients build a sustainable corporate brand within the loyalty program to maintain a close relationship with their key customers. Our approach is to create a focused strategy, develop clear value propositions and deliver targeted relationship marketing activities that enhance the program effectiveness. We have helped clients to strategise and conceptualise various marketing programs that include Integrated Marketing Management, Events Management, Special Project Management and Home Shopping Management. Whatever your business needs, budgets and business requirements, we could tailor an integrated marketing solution for you.

We offers consultancy and services that assist our clients to maximized efficiency by integrating our one-stop integrated loyalty management value chain to their in-house infrastructure. In addition, with heavy investment made in acquiring secured servers, data warehousing servers and other advanced technology equipments, our clients can just ride on our technology infrastructure easily.

As we are supporting many loyalty programs in the country as well as in the region, we consolidate worldwide merchandise procurement so as to transfer the best price and the widest product varieties to our clients. Best of all, we provide a one-stop warehousing and fulfilment hub that effectively manage both the inventory and smooth distribution of rewards to our customers.

Contact Us

Advance Information Marketing Berhad (644769-D)

Head Office
Suite G-01, Ground Floor,
Plaza Permata,
No.6 Jalan Kampar
50400 Kuala Lumpur Malaysia
Tel:+603 4043 2699
Fax:+603 4043 2690

Advanced Supply Chain Solutions Sdn. Bhd. (620478-X)

Suite G-01, Ground Floor,
Plaza Permata,
No.6 Jalan Kampar
50400 Kuala Lumpur Malaysia
Tel:+603 4043 2699
Fax:+603 4043 2690
E-mail : contact@aim-net.com.my

Bounty Trading Pte. Ltd.

8 Wilkie Road #03-01,
Wilkie Edge, Singapore 228095
Tel:+65 6533 7600
Fax:+65 6594 7855

PT. CLS System (Indonesia) (02.419.774.1-059.000)

Citylofts Sudirman Unit. 2228-2230,
Jl. K.H. Mas Mansyur No. 121,
Jakarta Pusat 10220,
Indonesia.
Tel:+62 21 2555 6652
Fax:+62 21 2555 6713
E-mail : contact@aim-net.com.my
Website : www.cls-indo.com

Health Aid Beauty Aid (HABA)

Suite G-01, Ground Floor,
Plaza Permata,
No.6 Jalan Kampar
50400 Kuala Lumpur Malaysia
Tel:+603 2782 1777
Fax:+603 4043 2690
E-mail : enquiry@haba.com.my
Website : www.haba.com.my
Facebook : www.facebook.com/habamalaysia